Frequently Asked Questions

Questions about shopping? Answers are ready.

Find quick answers about sarees, kurtis, orders, delivery, payments, returns, refunds, product care, account help, and customer support.

1. What products are available on the website?

You can shop women’s fashion products such as sarees, kurtis, dupattas, blouses, ethnic wear, daily wear outfits, festive styles, and fashion essentials.

2. Are the products suitable for daily wear?

Yes. Many products are selected for daily comfort, easy styling, and regular use. You can also explore festive and occasion-based styles.

3. How can I place an order?

Open the product page, select available options like size or variation if required, add the item to cart, fill delivery details, choose payment method, and complete checkout.

4. Do I need an account to shop?

You may be able to place an order as a guest depending on website settings, but creating an account helps you track orders, manage addresses, and view order history easily.

5. How can I track my order?

You can track your order from the Track Your Order page or My Account section. Keep your order number, registered email, or mobile number ready.

6. When will my order be delivered?

Delivery time depends on order processing, courier availability, serviceable pin code, and delivery location. Tracking details are usually shared after dispatch.

7. Is fast dispatch available?

Orders are processed as quickly as possible. Dispatch speed depends on product availability, order confirmation, payment status, and courier pickup schedule.

8. Do you offer free shipping?

Free shipping may be available on selected products, offers, or order values. Any shipping charge, if applicable, will be displayed at checkout before payment.

9. Can I cancel my order?

Orders can usually be cancelled before dispatch. Once shipped, cancellation may not be possible and return or replacement rules may apply.

10. How can I request a return or replacement?

You can request a return or replacement from My Account → Orders, or contact support with your order number, product photos, packaging photos, and reason for the request.

11. Which products are eligible for return?

Eligible products should generally be unused, unworn, undamaged, and returned with original tags, labels, packaging, and accessories where applicable.

12. Which products may not be returnable?

Used items, washed products, damaged-by-customer products, altered items, customized products, hygiene-sensitive items, or products marked non-returnable may not be eligible for return.

13. What should I do if I receive a damaged product?

Contact support as soon as possible with your order number, clear product photos, packaging photos, and issue details so the team can verify and assist you.

14. What should I do if I receive the wrong product?

Share your order number, photos of the received product, packaging details, and issue description with support. After verification, assistance may be provided as per policy.

15. How long does refund processing take?

Refund time depends on approval, product inspection, payment method, and bank or payment gateway processing. Approved refunds are processed as per the refund policy.

16. Are online payments secure?

Payments should be completed only through the official checkout page. Available payment methods at checkout are designed to support a safer transaction flow.

17. What if payment is deducted but order is not confirmed?

Wait for a short time and check your email or My Account order section. If the order is still not visible, contact support with transaction details and payment proof.

18. How should I care for sarees and kurtis?

Always check the product care instructions. In general, gentle wash, mild detergent, shade drying, and low-heat ironing help maintain fabric quality and colour.

19. Can I place a bulk order?

Bulk order enquiries may be supported. Contact support with product details, quantity, delivery location, timeline, and any special requirements.

20. How can I contact customer support?

You can contact support through the Contact Us page for order updates, delivery issues, product questions, payment queries, returns, refunds, complaints, or feedback.

Still Need Help?

Get support for orders, products, returns, payments, and delivery questions.

Share your order number, registered mobile/email, issue details, and photos if required so support can assist faster.